Three times the size of our existing home. Immersed in nature. New equipment.
Same team, same high quality of care, same treatments plus more, same phone and fax.
We are so excited to announce that we have relocated to a newly accredited, beautiful, nature-inspired space in Burnaby.
Our new address is #350-3605 Gilmore Way, Burnaby, BC V5G 4X5.
Starting January 2, 2024, all in-person appointments will take place at our new Burnaby clinic at #350-3605 Gilmore Way.
The Cambie Street location is closed.
Please keep an eye out for your appointment notifications from our InputHealth system for communications on the details of your appointment, which includes the new address and other protocols.
Remember, we only changed locations and upgraded our facility – your care team and appointments and contacts are all the same.
What's New: Allied Health Services
We are excited to announce the expansion of the Changepain rehabilitation space. The over 3000 + square-foot active rehab space is immersed in natural light, views of nature, and modern rehabilitation equipment.
Our Allied health team are excited to guide you through this space. We anticipate that you will be pleasantly surprised by our new equipment, including a Pilates Reformer and adaptable resistance equipment.
For this reason please come prepared by dressing appropriately. Please note due to the advanced nature of the space, a general liability form will be reviewed with you before you enter.
What’s New: Medical Services
We are pleased to inform you that RFL will be performed on site at our Gilmore location! You will no longer need to go to False Creek Centre after January 2, 2024.
There is still an upgrade fee of $300.00 which covers the costs of medications (local anesthesia, steroids, anti-inflammatories or phenol compounds) and specialized equipment used to deliver the service. This is not covered by MSP.
How do I get there?
We are located on Gilmore Way which is around the corner from Burnaby General Hospital.
The closest Skytrain station is Gilmore Station. There are two bus stops within a 5-minute walking distance from our clinic.
Enter from the front or back door (wheelchair accessible) of the building, take the elevator up to the third floor, and you will see our clinic at the end of the hallway.
Is there parking available?
We have great news for those who are driving!
Please park in the 22 designated Changepain paid parking spots marked with blue signs behind 3605 Gilmore Way and use the paystation at the back entrance to select the Changepain hourly pay on the meter to avoid parking tickets.
As of January 22, 2024, we now have a 30 min parking rate at half the cost of an hour rate.
Preparing for your appointments
Please come prepared by dressing appropriately.
For all services, we encourage you to use the washrooms located in the main hallway before your appointment and you can change into exam clothes. Shorts and tank top or T-shirt are often required for assessment and treatment with all of our medical and rehabilitation specialists.
Please also wear flatshoes or bring a change of shoes.
- Female Washroom door code is 9764#
- Male Washroom Door code is 4679#
Clinic’s new infection control policies
This means that food, and drinks (except water) are not allowed beyond the reception areas. In the medical clinic, service animals and therapy animals can only enter the medical reception area and not the medical core, including infusion therapy. In Allied Health Clinic, Service animals and therapy animals may be accommodated under specific circumstances.
Please click here and read the full Policy on therapy animals, pets and guide dogs.
How early should I arrive for my appointment?
We encourage you to check in 10 minutes before your appointment time, and if a clinician is running late, we may ask you to come back closer to when they are ready.
Where do I go to get checked in?
We now have two separate entrances for our medical and allied health services.
In the rare case of exceptions due to room or staffing availability, you may be checked in from either one of the sides.
Allied Health Clinic Side
If allied health appointment, please check in at the Allied health entrance.
Due to the advance nature of the space a general liability form will be reviewed with you before you enter.
No PPE is required
Medical Clinic Side
Before entering the medical core, you will be given personal protective equipment (PPE) booties and hairnet to wear and your name label by the medical clinic reception team.
Please be ready to change or wear dark T-shirt/tank top and shorts so these are not easily stained. Remove jewelry in the areas you may receive injection procedures.
Why is specific attire required?
As a newly accredited facility, changepain meets the highest College of Physicians and Surgeons of BC (CPSBC) Standards for Pain Clinics for safety and infection control.
When accessing services on the medical side, at check-in you will be given disposable Personal Protective Equipment PPE consisting of shoe covers to wear over your footwear and a hairnet. This is to limit particles such as hair, dirt or dander in the medical clinic. If you need assistance to put on the attire, our team is happy to assist you.
When you are accessing services on the allied health side, you are not required to wear PPE. However, we encourage you to bring an extra pair of clean footwear and appropriate clothing for use of the gym and rehabilitation space.
What if I cannot travel to Burnaby?
If you are unable to join us at the new space for various reasons, you are welcome to continue your care with changepain through virtual one-on-one appointments or our online Group Medical Visits.
If virtual care does not work for you, please work with your changepain clinician or Family Doctor to ensure a smooth transition of care back to the community.
Can I bring family members? What about interpreters?
Depending on the waiting room volume, we may ask that your family member or support companion wait outside until your appointment is completed, unless they are required to join you for translating or support purposes.
